The e-Case Management System eCMS), offers a coordinated care for clients through seamless case management within each VWO (Voluntary Welfare Organization) and amongst the various VWOs.
The benefits of using eCMS can be described as follows:
Easy access
accessible through internet
Convenient referral
more efficient client management within the organisation and referral across agencies enhancing overall service delivery
Manage data & generate reports
able to generate reports on clients’ progress and outcomes as well as statistical reports on clients’ profile quickly
Security
a two-tier security feature ensures that only assigned staff in-charge has the right to read or write into the case file
FAQs
How can NCSS assist new and first-time users? Training sessions are conducted for VWO staff to familiarise them with the system. A helpline is also available for VWO staff’s assistance. NCSS also provides assistance during the initial phase, when a VWO adopts the system for implementation.
What are the costs involved? The system is free of charge, with no subscription fee. In addition VWOs could also tap on the VCF Core / Non-core grants for data migration and technical infrastructure support. Click here for more information on VCF.
How does the two-tier system work? The access rights among various staff users in a VWO can be controlled and configured through a security matrix. An additional layer of security access is required through the assignment of each case to specific staff-in-charge.
How is user confidentiality protected? User confidentiality is protected through the use of SingPass, which stands for “Singapore Personal Access” and is a personal password for users.
Can the system help generate reports? Yes, various categories of information can be extracted to generate aggregate reports for service planning / monitoring purposes.
