With the ID card feature, built within DDR, VWOs are able to request and track the issuance of cards for client safety and identification purposes. To protect client confidentiality, information is only shared, after client’s consent is obtained.

1. How can NCSS assist new and first-time users? Training sessions are conducted for VWO staff to familiarise them with the system. A helpline is also available for VWO staff’s assistance. NCSS also provides assistance during the initial phase, when a VWO adopts the system for implementation.
   
   
2. What are the costs involved? The system is free of charge, with no subscription fee. In addition VWOs could also tap on the VCF Core / Non-core grants for data migration and technical infrastructure support. Click here for more information on VCF.
   
   
3. How does the two-tier system work? The access rights among various staff users in a VWO can be controlled and configured through a security matrix. An additional layer of security access is required through the assignment of each case to specific staff-in-charge.
   
   
4. How is user confidentiality protected? User confidentiality is protected through the use of SingPass, which stands for “Singapore Personal Access” and is a personal password for users.
   
   
5. Can the system help generate reports? Yes, various categories of information can be extracted to generate aggregate reports for service planning / monitoring purposes.