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FAQ

NCSS Home >> Social Service Home >> FAQs

About NCSS

What is NCSS?

National Council of Social Service (NCSS) is the national co-ordinating body for member Voluntary Welfare Organisations (VWOs) in Singapore.

Is NCSS a government body?

NCSS is established by an Act of Parliament, but it is not part of the Government.

Does NCSS receive funding from the government?

NCSS is funded by three major sources: the Government, investment income and Singapore Pools (staff cost for fund-raising activities).

Where is NCSS located? How do I get to NCSS?

NCSS is co-located with the Ulu Pandan Community Club in Ghim Moh. Our mailing address is:
NCSS Centre,
170 Ghim Moh Road #01-02,
Singapore 279621
To get to NCSS, you may travel by MRT or bus.
  • MRT : Alight at the Buona Vista MRT Station, cross the underpass, and walk along the perimeter of the housing blocks in Ghim Moh estate until you see the Ulu Pandan Community Building, which is easily distinguished by a clock tower facade.
  • BUS : Buses 100 and 111 take you to the Ghim Moh Bus Terminal, located just next to NCSS Centre. For buses 105, 106 and 147, alight at the bus-stop along Commonwealth Avenue West (outside the Buona Vista MRT station) and walk towards Block 14, in the direction of Ghim Moh Bus Terminal.
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NCSS Membership

Who are NCSS members?

NCSS members are Voluntary Welfare Organisations (VWOs) who provide direct social services. They are partners of NCSS in improving the lives of the service users we support.

What does it take to become a member of NCSS?

To become a member of NCSS, the VWO's aims and objectives must be consistent with those of NCSS. It must also be registered under the Societies Act, incorporated under the Companies Act or established by or under any written law. The VWO should also have been in operation for a continuous period of at least two years. Click here to find out more about being a member of NCSS or to apply now!

What benefits do NCSS members enjoy?

NCSS lends support to member VWOs in the following areas:
  1. Provision of consultancy in areas of programme services such as programme planning, and volunteer management.
  2. Provision of assistance and support in application for premises, fund-raising permits, COE exemptions, telephone subsidies, as well as access to NCSS facilities including the NCSS Resource Centre.

Are there different types of membership? What is the difference?

There are two types of NCSS membership. A Full member refers to an organisation whose primary function is to provide a bona fide direct social service that helps to meet existing needs of the community. An Associate member refers to an organisation that has an active interest in social service but does not provide direct social services as its primary function. Membership dues vary depending on the type of membership.
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Voluntary Welfare Organisations

What are VWOs?

Voluntary Welfare Organisations, or VWOs, are essentially organisations that are voluntary set-ups and governed by an elected Board comprising volunteers, is non-profit making, and caters to those in need, in distress or at-risk. They help the disadvantaged, disabled and underprivileged to be self-reliant in fulfilling their roles in their families and societies by providing financial, emotional, educational, health and social aid and support. Click here to find out more about VWOs.

How do I become a VWO?

You must register with the Registry of Societies (ROS), the Registry of Companies or established under any written law. Click here to find out how you can register with ROS or obtain charity status with the Commissioner of Charities.

What types of VWOs are there?

VWOs can be family service centres, special education schools, hospices, halfway houses, production or sheltered workshops, and many more. They provide social services to the disabled, the lonely and destitute elderly, and families in distress or difficulties.

What information can I get about VWOs from this website?

List of member VWOs.
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NCSS Publications

What are the publications that NCSS produces?

NCSS produces regular publications such as Rapport, Social Service Journal and Sharity Funtimes, as well as manuals and guidelines such as the Accounting Handbook for the Social Service Sector. NCSS also produces one-time publications such as Heart@Work, which celebrates social services in Singapore through four decades. Click here to view the publications that are available online!

What is Rapport?

Rapport is a bimonthly publication of NCSS on the social service sector. Besides featuring events and happenings in the sector, Rapport also highlights the community spirit of individuals and corporations. Click here to read the web version of Rapport.

Can I obtain physical copies of NCSS publications? Where and how can I obtain them?

If you would like to obtain hard copies of NCSS publications, please email to ncss_webmaster@ncss.gov.sg

Can I subscribe to Rapport?

Rapport is distributed to corporate partners, member organisations and NCSS Board and staff members. If you would like your organisation to receive Rapport, please call 6210 2631 or email to ncss_webmaster@ncss.gov.sg
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SSTI Resource Centre

Can the public access the Resource Centre (RC)?

The public can view the online Resource Centre catalogue on the NCSS website, but only RC members can borrow, reserve or renew resource materials.

How do I become a member of the RC?

If you wish to sign up as a RC member, please email us at ncss_resource_centre@ncss.gov.sg. You can also call 6210 2697 for enquiries.

Can I make reservations for the materials I want?

Rapport is a bimonthly publication of NCSS on the social service sector. Besides featuring events and happenings in the sector, Rapport also highlights the community spirit of individuals and corporations. Click here to read the web version of Rapport.

How long can I borrow the resource materials for?

Resource materials can be borrowed for up to 3 weeks.

Can I extend the loan period? How?

Renewals are allowed for one-time only, and can only be effected if the items have not been reserved by other members. You can also renew your item loans online.

Do I have to go to NCSS Centre to obtain the resource materials?

Yes, you can collect the items personally or ask someone to collect on your behalf. The RC Membership Card that the items are reserved with must be produced for verification.

Do I have to go to NCSS Centre to return the resource materials?

Yes, you can return the items personally or ask someone to return on your behalf.
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 Career Opportunities

What career options are there in the social service sector? How do I join the social services?

You can be a social worker, Special Education teacher, counsellor, occupational therapist, physiotherapist, speech therapist, or a music therapist. You can view the job opportunities in both NCSS and our member Voluntary Welfare Organisations on our site. To apply for positions within NCSS, you may wish to contact our Human Resource department at 6210 2500 or email us to ncss_hr@ncss.gov.sg. For positions in VWOs, you may wish to contact the relevant personnel as indicated. Careers in the social services are extremely rewarding. Click here to find out more about the careers in the sector or how you can join NCSS!

Are scholarships available in the social service sector?

NCSS offers the Therapy Scholarship Scheme to nurture therapists through study with a local or overseas institution. Upon graduation, our scholars can look forward to a professional career as an Occupational Therapist, Physiotherapist or Speech Therapist.
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 Community Chest / Donation

What is the difference between NCSS and the Community Chest?

NCSS is the national co-ordinator of voluntary welfare organisations (VWOs) in Singapore. The Community Chest is the fund-raising arm of NCSS - it raises about $42 million a year to support more than 300,000 service users.

Is the Community Chest a government body?

The Community Chest is established by an Act of Parliament, but it is not part of the Government. It is independently run by a Board comprising volunteers from various walks of life.

Is the Community Chest a charity?

The Community Chest raises funds on behalf of more than 50 charities in Singapore, which deliver services to the needy, disadvantaged and distressed through social welfare programmes.

Is the Community Chest very rich?

The charities under ComChest rely on the funds it raises to provide welfare services to those who need them. The funds raised by the Community Chest will be disbursed to the charities on a quarterly basis, and fresh dollars have to be raised every year.

How much of my donation actually goes to help the disadvantaged?

All donations go to the charities under the Community Chest. Our longstanding partner, Singapore Pools , covers the administrative and operating costs incurred by the Community Chest. So, when you support the Community Chest, you can be assured that every dollar raised goes to benefit someone in need.

How can corporations help?

There are two ways that corporate partners can render assistance: through the Corporate Community Involvement Programme (CCIP) and SHARE, a monthly donation by employees, which can be matched by corporations.

What is CCIP?

CCIP involves the giving of corporate resources, time, knowledge and influence to enhance the well-being of the less fortunate and the less privileged in our community.

What is SHARE?

SHARE is a fund-raising programme of ComChest. Individuals help by making a small, yet consistent, contribution through monthly payroll, GIRO, credit or charge card deduction.

Can I make regular donations?

You can opt to do so via the SHARE programme, and you can choose as your mode of deduction your monthly payroll, GIRO, credit or charge card.
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The Sharity Programme

What is the Sharity programme? How is it related to NCSS?

This is a public education programme by the National Council of Social Service (NCSS). Launched in 1984, the mascot for the programme is the Sharity Elephant - symbolising the qualities of caring and sharing.

What does the Sharity programme do?

The Sharity programme aims to promote three main messages to children:
  1. It is good to care and share with the less fortunate through better awareness of their needs, by making monetary and voluntary contributions.
  2. As mainstream school children, they are in a more privileged position to help make a difference in the lives of the less fortunate.
  3. Children should learn to accept and integrate with others in society, such as the elderly and people with disabilities.

How will my child benefit from the Sharity programme?

Your child can participate and benefit from an array of activities/ programmes such as the:
  1. Sharity Funtimes newsletter
  2. Sharity Camp
  3. Sharity School Talk
  4. Sharity Birthday Event
  5. Sharity website
By learning how to accept, integrate and assist the less fortunate through the above activities/ programmes, your child will be ingrained with a strong foundation in caring and sharing, so that he/she will grow up to be a responsible and compassionate adult.

Besides the Sharity programme, what other forms of public education does NCSS have?

NCSS also has various ad-hoc public education efforts aimed at promoting community involvement among adults. Some examples include corporate presentations, monthly volunteering orientation sessions, launch of the social service volunteers' month and the production and dissemination of collateral.
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