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IT Bulk Purchase/Support and Maintenance Service

Under the IT Bulk Purchase agreement, VWOs can purchase IT hardware like PCs, laptops and printers at preferential rates from participating vendors. With the IT Support and Maintenance Service, VWOs can outsource their IT functions to professional firms at preferential rates.

The services offered include:

	Helpdesk services for desktop and portable computer
	Infrastructure support services
	-	Provide planning, consultancy and deployment for existing and new IT infrastructure
	-	Administration and maintenance for existing and new IT infrastructure
	-	Backup and recovery services
	-	Problem resolution and technical support
	-	Upgrades and configuration changes
	-	Support of special events